Terms of Service

1. Agreement to Terms

By creating an account, accessing, or using the Quickfiss platform (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Platform.

2. The Quickfiss Platform Role

Quickfiss operates a technology marketplace connecting customers seeking repair, maintenance, and artisanal services with independent, verified service providers (“Artisans”). Quickfiss does not directly perform artisanal tasks; Artisans are independent third-party contractors and not employees or agents of Quickfiss.

3. User Accounts & Verification (KYC)

You must provide accurate and complete information during registration. Artisans agree to undergo mandatory Know Your Customer (KYC) verification, including submitting valid government identity documents, proof of residential address, and professional references. Providing forged or misleading documents results in immediate account termination and reporting to relevant authorities.

4. Bookings & Escrow Payment System

To protect both parties, all payments on Quickfiss are governed by our Escrow Framework:

• Funding the Escrow: When a customer confirms a booking, the agreed service amount is paid through Paystack into an escrow holding account.
• Holding Period: The artisan is notified that funds are secured. The funds remain locked and are not accessible by the artisan during the execution of work.
• Completion & Release: Upon completion, the customer inspects the service and confirms satisfaction in the application. Once approved, the funds are immediately released into the artisan’s wallet.
• Prohibition of Off-Platform Cash: Paying or soliciting payments outside the Quickfiss platform violates these Terms, invalidates our insurance and satisfaction guarantee, and leads to immediate account suspension.

5. Cancellations, Revisions & Refunds

Customers may cancel a booking without penalty before the artisan is dispatched or begins work. If a customer is unsatisfied with the delivered work, the customer must submit a dispute before confirming completion. Quickfiss will review chat logs, uploaded repair photos, and artisan documentation to adjudicate a fair resolution, revision, or partial/full refund.

6. Artisan Responsibilities & Standards

Artisans agree to arrive punctually, perform tasks with reasonable skill and professional care, use quality materials agreed upon with the customer, and maintain respectful communication.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Quickfiss shall not be liable for indirect, incidental, special, or consequential damages resulting from the conduct or services provided by any artisan or customer on the platform.

8. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of these Terms shall first be submitted to good-faith mediation conducted by Quickfiss Dispute Support in Lagos, Nigeria.